Future trends in the corrugated packaging industry, Corrugating International, March 2005
Mr. Herlihy ties together
global trends, customer
expectations and business
models in discussing how our
industry can be more successful
in today’s markets.
The influence of trends from
around the world has
changed the understanding of
what customers perceive to
be “value”. Over the past 50
years from “relationships”, to
the “cost of using products”
to “price”, management in
our industry has evolved
from hand-on owner/operators,
to strong general managers,
to centralized control
with very little autonomy in
the field. Mr. Herlihy concludes
that this last model
does not serve our customers
or our industry well and that
the strong general manager
concept is the business model
that serves our customers and
can bring the greatest return
to our industry and its stockholders.
Future trends in the corrugated packaging industry, Corrugating International, March 2005