The partnership organization, 2008 PAPERCON Conference

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In poorly performing plants it is typical that production, maintenance and engineering organizations work in silos without much cooperation. The traditional view in these plants is that the maintenance organization delivers service to its customer which is the production organization and the engineering organization is called “the black hole” where requests for drawing and other documentation updates disappear, and maintenance and operations input on design are not included when new equipment is specified and procured. This traditional view has never made sense to me because the results of maintenance work are not service. Services are the resources the organization has to deliver equipment reliability and asset preservation.