Pulp and Paper Automation Service Solutions for the 21st Century, PaperCon 2014

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Analysis of quality control and automation systems (QCS) in the Paper Industry indicates that up to 75% of those automation investments are not providing benefit. Rather, they are creating process problems instead of solving them due to the lack of a comprehensive service program. No longer is service limited to mechanical devices. As automation improves and paper mills become more integrated, the need to expand the definition of service to include the automation systems and process applications is required. ABB is an industrial automation solution provider and delivers solutions to such industries as pulp and paper, oil and gas, minerals and mining, power, and marine and turbo for years. As a result of our experience we have noticed significant trends in services needed to extend the life cycle of an automation system as well as improving the performance of those automation and QCS solutions. We now have over 1000 years of service activity recorded and are able to define service distribution models that address today's service requirements regardless of the manufacturer. This paper highlights preventive, reactive, and optimization (process) service models that have been proven to increase production, quality, and reduce the cost to produce. Today's service requires advanced solutions based on the latest technology coupled with proven methods to ensure the optimal distribution of service effort.