The Myths of Human Error, Paper360º July/August 2019

Humans always have, and always will, make errors. Yet this is not an article about human error as much as it is about the most common myths surrounding human error. For the sake of this article we will define an error as “something you didn’t intend to do.

”The first myth is that if you are not experiencing unwanted outcomes (such as incidents, accidents, etc.) then no errors are occurring. Yet errors are inevitable; either employees are not reporting them, or they have developed work-arounds. Eventually, the errors will occur at the most inopportune time and you will experience an unwanted outcome. As a result, these events may seem to come out of nowhere. But we now know they are predictable long before they occur. One way to help predict error rates is to note when error precursors are present (see table).

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