Change Management — Evolution or Revolution?, Paper360º July/August 2019

Improving reliability and maintenance is 90 percent about getting people to work more efficiently and effectively by changing human behavior. This is nothing new; human behavior has been changing for thousands of years. It has yielded improved quality of life, moving us from fire pits to fireplaces to heaters to built-in floor heating and heated car seats. We call that evolution because it took place over a long period of time.

Change Management (CM) became popular in the late 1990s and is a method, or rather a framework, that can be applied to improvement projects. When you read a book about CM, it’s clear that the improvement projects mentioned involve major changes. The examples usually describe a large organization with a multitude of plants changing a complete line of products, some-thing that requires revolutionary changes. On the other hand, improved maintenance is, for the most part, more about improving what we are doing already: an evolution rather than a revolution. This means that Change Management can help in a reliability improvement project, but all steps may not apply 100 percent.

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