Kick Off Your Year with These R&M Tips, Paper360º January/February 2025

The key to success is to bridge the know-do gap. What does that mean? Well, in my 60 years of working with organizations around the world, I’ve seen them fail to do the most important step in making real change: getting from knowing what to do, to actually doing it. I’m going to give you some “know-do gap” examples and teach you how you can close the gaps.

I’ve seen some amazing presentations and reports that document an implementation plan for improving reliability and maintenance processes. More than 85 percent of the mill’s time was spent developing the plan ... but only about 10 percent of the effort was spent telling the front line and the people who will need to execute the plan. And even worse, they only spend 5-10 percent of their time coaching people how to execute the plan.

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