MRO Practices and their Link to Improved Competitive Performance, 2003 Fall Technical Conference
Firms are increasingly recognizing that effective management of supply chains is a primary driver of value creation
and long-term performance. This research focuses on the maintenance, repair and operating (MRO) supply chain
within the pulp and paper industry and is motivated by industry leaders having identified MRO practices as a critical
area impacting firm performance. MRO practices indirectly impact customer service and indirectly impact mill
operating costs and utilization. This study identifies specific MRO practices that lead to improved competitive
performance.