ISO 9000 Certification: Employee Responses, 1995 Nonwovens Conference Proceedings
Elizabeth A. Potts
ABS Quality Evaluations, Inc.
The paper will discuss the effects of pursuing and achieving IS0 9000 certification on the employees of an organization. Typical responses and actions are addressed and warning signs to watch for are discussed. Possible reasons for behaviors and how to avoid classic pitfalls are covered as well as the benefits that are usually achieved through the process of certification.