Managing Quality Systematically for Improvement, 1993 Process & Product Quality Conference Proceedings
M J Kemp
The paper discusses the merits of introducing a documented quality system in accordance with the IS0 9000 model in the wider context of a quality improvement programme. The role played by quality planning, internal audit and corrective action are highlighted. It describes how making quality manageable involves the systematic development of people, processes and systems and how in order to be successful quality management must become an integral part of the company’s overall business strategy.