Implementing a Quality Process for Engineering Projects, 1992 Engineering Conference Proceedings
A successful Quality Improvement Process for Pulp & Paper Engineering projects results in meeting or improving project goals. More importantly, it creates more productive and satisfied people. The Quality Process depends on management for leadership, support, and resources, and on the skills, ideas and inspiration of project team members for problem identification and solutions. Some concepts for a quality process:
* Quality is the focus of the organization
* Work is viewed as a linkage of processes
* Understanding internal and external suppliers and customers
* Making informed decisions