World Class Engineering Delivers Higher Levels of Project Quality, 1992 Engineering Conference Proceedings

The pursuit of a World Class engineering approach enhances the delivery of automation and information systems projects through meeting or exceeding customer expectations for price, functionality, and delivery. Achievement of this goal is based on the establishment of a customer focused engineering business process that results in partnerships between suppliers and customers. This process is effective through practiced quality programs with a high level of employee participation in combination with the business process. The World Class Engineering process has achieved international recognition through its certification under IS0 9001, but more importantly, through the achievement of an exceptionally high level of customer satisfaction. The benefits for both the customer and the supplier include:

* Meeting customer expectations through a predictable process.

* Based on a principle of continuous improvement.

* Qualification to international quality standards.

* Lower costs by doing it right the first time.

* Minimizing unexpected scope changes. * Progress measured on work completed. * Payment based on tangible accomplishments.

* Adaptable to changing market demands.